Track my order
From our hands to yours. Find your order, follow your delivery, and get help along the way.
Your order updates, all together.
Sign in with the email address you used at checkout, then choose your order to see its latest status and available tracking.
View my ordersOpens your secure customer account in a new tab.
Have your confirmation email?
Open your BotWilling order confirmation and select “View your order.” Your shipping confirmation also includes a tracking link when tracking is available.
Checked out without signing in? You can still use the link in your confirmation. You may be asked to verify your order details.
A little tracking clarity.
Where do I find my order number?
Look in your BotWilling order confirmation email. If you can’t find it, check your spam or promotions folder, or sign in with the email address you used at checkout.
Why isn’t tracking available yet?
Your order may still be getting ready, or a shipping label may have been created before the carrier has scanned the package. Tracking updates appear after shipment details are added and the carrier records its progress.
Will everything arrive in one package?
Items may travel separately. When an order has more than one shipment, check each shipment on your order status page for its own tracking information.
What if tracking stops or says delivered?
Open the carrier’s tracking link for its latest update. If a package says delivered but hasn’t turned up, check the delivery location and with your household or building reception. If you still need help, contact us with your order number.